Shipping policy

Effective Date: October 4, 2026

At Vanoa, we want your order to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, sales, holidays, or promotional events, processing times may take longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

2. Shipping Times

Once your order has been processed and dispatched, delivery times will depend on your selected shipping method and destination.

Estimated delivery times are provided during checkout where applicable.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, severe weather, customs processing, public holidays, or other unforeseen events.

3. Shipping Charges

Shipping costs vary depending on your delivery destination, order size, and selected shipping method.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

From time to time, Vanoa may offer promotional or free shipping options. Any applicable conditions will be clearly communicated at the time of the promotion.

4. Delivery Areas

Vanoa ships to selected destinations.

Available delivery locations and shipping options will be displayed during checkout based on the delivery address provided.

Some locations may be unavailable due to carrier restrictions, customs requirements, or other delivery limitations.

5. Tracking Your Order

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Tracking information may take some time to become active after the package has been handed to the shipping carrier.

If your tracking information has not updated for several business days, please contact us so we can assist you.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be sent again.

Please contact us as soon as possible if you notice an error in your delivery address after placing an order.

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

7. Delayed Deliveries

Although we work with shipping carriers to ensure timely delivery, Vanoa cannot guarantee a specific delivery date unless expressly stated otherwise.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Transportation disruptions

  • Carrier delays

  • Public holidays

  • Customs processing

  • Incorrect delivery information

  • High shipping volumes

  • Events beyond our reasonable control

If your order is delayed, please contact us and we will assist you in locating the shipment where possible.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbours, and any designated safe place.

You may also contact the shipping carrier using the tracking information provided.

If you are still unable to locate your package, please contact Vanoa so we can investigate